Can't send SMS to short code number

andykb3 · ‎23-03-2021

I'm trying to send a message to a short code number (83070 - it's a competition line) but it doesn't send - any ideas what might be the cause?

I am aware there is a charge to send to these numbers (, but I have sent to this number before without issue (same phone and contract), and I don't have a spending cap in place

Samsung Galaxy Note 10+ with the latest software

Chris_B · ‎23-03-2021

@andykb3 Log into the my EE app and make sure premium rate numbers is enabled you’ll find this under Settings/Restrictions it’s titled call abroad and premium rate numbers.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎23-03-2021

@andykb3 : Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

andykb3 · ‎24-03-2021

Contract. And it's all paid and up to date.

I've checked my account on the ee portal and can't see any reason for the issue.

andykb3 · ‎24-03-2021

Premium rate numbers are allowed in the portal (its set to full access)

Christopher_G · ‎24-03-2021

Hi @andyk3

Could you try disabling and re-enabling premium calls in your My EE account please?

Chris

andykb3 · ‎26-03-2021

Actually, I' not sure it's an EE issue.

On a hunch I decided to send a message to a different short code (also premium rate), and it worked, so maybe it's an issue with the specific short code.

That said, I can't find any reference to anyone else having the same issue with 83070. I have also tried reformatting the message in case that was causing an issue, but nothing has worked so far. It's a competition line, so the format etc of the text are both innocuous and pretty standard anyway.

I also successfully entered the competition in previous months without issue (same number, but different answers, obviously).

However, I have just disabled premium numbers on my account, and will re-enable tomorrow to see if it does help.

Thanks

Andy

Christopher_G · ‎26-03-2021

Thanks for the update, @andykb3.

Keep us posted on what happens.

Chris

musiclover · ‎06-04-2021

Was this ever resolved? I ask as I was having the same issue as you for the last Empire magazine competition and continue to do so. Just wondered if you had an answer! lol

Leanne_T · ‎06-04-2021

Morning @musiclover

Thanks for coming to the community.

Do you have a pay as you go or pay monthly account?

Speak soon 🙂

Leanne.