09-02-2018 11:04 AM - edited 07-06-2018 12:33 PM
Voicemail is set up as standard for EE customers but is it free? Does it work abroad? What is Visual voicemail? Read on to find answers.
Voicemail is set up as default for all EE customers.
If you’re having any problems activating voicemail or if people can’t leave you messages, try texting “VM ON” to 150.
This will activate your voicemail divert and give the person calling you an option to leave a voicemail.
There are a few ways you can listen to your voicemails on your EE device:
|1||Press and hold 1 or select voicemail (on an iPhone this is within the phone icon app) or dial 222|
|2||If you are calling from another phone within the UK dial 07953 222222 or +447953 222222 if you are calling from abroad|
|3||If you are calling from another phone you will need a voicemail PIN. To set this up call your voicemail (as above) and select option 3 then option 3|
|4||For help on voicemail for a particular phone model, go to our phones and device Help page where you can find more detailed information|
Please see our EE Voicemail Help page for help on setting up a voicemail PIN.
A voicemail divert is a setting that gives the person calling you an option to leave a voicemail.
If the setting is switched on, callers will have this option. If they are switched off, they won't be able to leave you a message and the call will either keep ringing or not ring at all if you're unreachable.
How to manage your voicemail diverts:-
Depending on where you're travelling to, you may be charged for someone leaving you a voicemail.
If you have an active roaming call allowance, this will be deducted from your minutes.
You may want to turn diverts off if you’re going abroad.
|Destination||Will I be charged for someone leaving me a voicemail?|
|Within the EU/EEA||No|
|Outside of the EU/EEA||
Yes - You will be charged the normal
incoming call rate for the country you're
For information on a specific destination,
please see our handy roaming tool.
If you call the voicemail number to retreive a message, you will be charged the outgoing call rate for the country that you're in.
We recommend setting a voicemail PIN up before you leave the UK. You may need one of these to access your messages, depending on the roaming network that you connect to.
You can find information on how to do this on the EE Voicemail Help page.
Visual Voicemail is a way to scan and manage your voicemails easily and instantly on your iPhone screen.
To get Visual Voicemail set up on your iPhone you’ll need to check a few things first;
Once you have this you're ready to go.
To activate Visual Voicemail text “iPhone Visual” to 150; you’ll get a text back when this has been set up.
If you’d like some more information on this, please see our Visual Voicemail Help page.
The EE Voicemail Help page is a brilliant place to find out more information about voicemail, including added security.
I really hope you have found the information that you’re looking for.
If you have any questions please tap the reply button below and ask away.
06-06-2018 11:55 PM - edited 06-06-2018 11:56 PM
The information regarding charges for receiving voicemails is a bit unclear.
Do you mean that if I am in a non-EU country I will be charged to actually receive a voicemail (so if my phone is switched off and someone calls and leaves a voicemail, I will be charged?), or charged only when I dial in to listen to my voicemails?
07-06-2018 07:03 AM
Hi @Christopher_G when I’m in the Eu I can pick up voicemails without a pin is that only required for non Eu?
07-06-2018 09:05 AM
Yes, if you don't have a roaming add-on and you're outside of the EU/EEA, you'll be charged the 'receiving a call' rate for someone leaving you a voicemail.
If you call to retrieve the voicemail when outside the EU/EEA, that will be charged separately at the 'making a call' call rate.
Hope this clears that up, I'll try and make the article a bit clearer.
07-06-2018 09:08 AM
I've sent a couple of emails to try and get a definitive answer.
I know we recommend setting up a PIN for added security anyway, but, I've sent a couple of emails to try and get a definitive answer on whether it's an EU/Non EU thing.
I'll get back to you when I have an answer.
08-06-2018 08:52 AM
08-06-2018 02:17 PM
Ah thanks @Christopher_G, I seem to remember reading about this a long time ago.
I think it only applies when you have set conditional forwarding to voicemail (i.e. go to voicemail if you don't answer or are on another call), where the network has to "look for you", find you are abroad and then return back to the UK for the voicemail.
It shouldn't (logically, or even ethically) apply where you have your phone completely turned off and calls go to voicemail anyway. This is because if I have my phone turned off EE can't know if I am abroad or not - and even if I was abroad last time EE pinged me, I may have returned to the UK.
Could you please confirm the above are true?
31-08-2018 02:57 PM
I've sent some letters to the Competition and Markets Authority and Ofcom which request that EE, O2 and Apple are investigated for anti competitive behaviour with regards to Visual Voicemail. I suspect that commercial agreements are in place with Apple that prevent these operators from rolling out the service to Android subscribers and TBH I've had enough of the whole thing.
I've written a letter for the relevant EU organisation and will send that too once I have the details.
This whole thing has gone on for long enough, native visual voicemail support has existed since Android Marshmallow.
01-09-2018 12:02 PM
I am looking to establish the charging pattern EE applies rather than focus on a single scenario of use.
There are so many variables, e.g.:
First scenario - EE has no knowledge I was abroad so couldn't possibly charge anything extra for VM
Second scenario - EE knows I am abroad from the moment I switch mobile on so any VMs that arrive from then on will be charged
Third scenario - this is the tricky one, what if a VM arrives when I am back in the UK but BEFORE I have turned my phone on again? Will it be charged? I am back in the UK so it shouldn't be, but EE doesn't know that as last time it pinged me I was abroad.
Also on a more general note, surely if there is no call connection taking place (i.e. incoming call only rings but is not answered) then there should be no VM charge? I mean, EE finds me abroad, rings my phone (no charges yet), I don't answer (so no incoming call charges), then takes the call back to VM (which is a UK system so why should there be any charge?). There doesn't seem to be any active call leg outside the UK (my caller is talking to an EE machine leaving a voicemail, it is all within the UK) so there should be no charges.
What am I missing?
4 weeks ago - last edited 4 weeks ago
I recently switched from Giffgaff and I can't seem to activate Visual Voicemail on my iPhone Xs (running iOS 12.1.3).
I've checked my iPhone to see if it needs a carrier update and it doesn't.
I've texted 'VM ON' to 150
And I've texted 'iPhone Visual' to 150, but I just get a response telling what codes I can text to 150.