Calling uk from Germany

Karen1906 · ‎24-06-2023

I can call German numbers but i can’t call uk numbers. I can’t find the manage my device option either.

bristolian · ‎24-06-2023

One of two things likely cause this.

1: There's an issue with the particular German network you're connected to. Try manually selecting a different one.

2: You have an international call bar active, which CS will need to check. Have you been able to call UK numbers from Germany previously?

XRaySpeX · ‎24-06-2023

Are you on contract or PAYG?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Karen1906 · ‎24-06-2023

It was ok before. If it was a network problem why can I call German numbers?

Karen1906 · ‎24-06-2023

Contract

bristolian · ‎24-06-2023

Try toggling flight mode and manually selecting a different German network.