BALANCE OR ALLOWANCE not working to 150

Paul7465
Investigator
Investigator

‎31-08-2024 10:51 AM

Morning 

As in my subject, this has been going on now for a few months and as yet still no answer as to the problem. Both BA and AL when sent to 150 still coming back as UNAVAILABLE, can anyone shed some light please?

 

Regards

Paul 

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4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

‎31-08-2024 11:57 AM

Hello @Paul7465 ,

Welcome to the community,

Have you tried BALANCE to 150 to see if that works?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Paul7465
Investigator
Investigator
In response to Schockwave

‎02-09-2024 10:55 AM

Hi

Yes tried Balance to 150 and still showing unavailable 

Ta

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Paul7465
Investigator
Investigator
In response to Schockwave

‎02-09-2024 12:54 PM

Hi again

I have recently upgraded to Galaxy S24 if that helps in finding this balance issue. Never had a problem with my previous S22

Regards

Paul

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Katie_B
EE Community Support Team
In response to Paul7465

‎03-09-2024 08:56 AM

Thanks for getting back to us @Paul7465. 

If you are unable to text 150 I would recommend giving us a call so this can be looked into further. 

Katie

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