Travel Pass Renewal in Australia

[SteveHolmans]

Hi all. I am in Australia and I want to use my UK data allowance.

When I landed I received a text inviting me to buy a Zone 1 Travel Pass to access my data, and I purchased a 1 week pass. I received another text when it expired but it does not contain any link to purchase another pass. It tells me to go to travel-pass@ee.co.uk but all this does is display My Data which has zero data remaining, and a Buy Data display which offers no option to buy another pass. Am I doing something wrong or is EE not working correctly?

I have logged into my EE account on the internet but this does not offer a Travel Pass renewal facility. I have just downloaded the EE app to my iPhone and again this does not offer a solution.

Does anyone have any advice? Thank you!!!

[bristolian]

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@SteveHolmans wrote:

It tells me to go to travel-pass@ee.co.uk but all this does is display My Data which has zero data remaining, and a Buy Data display which offers no option to buy another pass.

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A small point here which may or may not help your predicament, but you're not buying data per-se and the roaming pass is not a data-pass.

You're looking to buy a roaming pass which allows access to all your UK allowances - calls, texts & data. It's not data-specific.

Can you post up a screenshot or copy&paste, of the text you received offering a renewal of your add-on?

[XRaySpeX]

travel-pass@ee.co.uk is an email addy, not a link to a site where you can buy a Travel Pass.

[Christopher_G]

Hi @SteveHolmans 

Welcome to the community.

Are you able to use the link on the original message that you received when you first arrived?

Is that definitely the link it told you to go to? As @XRaySpeX pointed out, that looks like an email address rather than a URL.

Try this URL: add-on.ee.co.uk

Chris

[SteveHolmans]

Thanks Chris and XRaySpex for your replies.

I made a mistake. The original message which I received when I first arrived directs me to add-on.ee.co.uk

However, this link des not offer any way to buy anything. Under the Buy Data tab it just says 'You're currently in Australia. You don't have any roaming data. Get online with some roaming data.' That's it! Under the My Data tab it tells me I have 0 Mb left in Australia and how much I have left in the UK, which is is labelled as 'Waiting'.

Ant more thoughts?

[bristolian]

I refer to my previous post, you're not trying to buy data specifically, but an additional roaming pass covering your UK allowances.

Could you post screenshots as I suggested? Of each tab of the app/site if necessary.

[SteveHolmans]

Thanks for this. You're exactly right. I want to buy an additional roaming pass covering my UK allowances, but the text message which told me my initial 1 week pass had expired links to add-on.ee.co.uk which does not then invite me to renew my roaming pass. I am trying to take pics of the two tabs which it displays but EE keeps telling me I'm on wi-fi, which I am not! So at the moment I can't show you what it is doing. Very frustrating.

I see from other posts that others have had this problem too, but I can't see a solution anywhere.

[Lesley_W · Accepted solution]

Thanks for trying that @SteveHolmans 

If your current pass has expired and you aren't getting the option to add another, I'd recommend giving our team a call so they can have a look at your account and get to the bottom of this. 

You can see ways to get in touch here Contact Us from Abroad.

Lesley

[SteveHolmans]

I have received a reply from EE telling me to call their help desk.

I think it's time to switch to another service provider. I didn't have this trouble when I visited New Zealand two years ago. Clearly EE have made changes to roaming which don't actually work in practice.

I'm not going to waste time and money talking to a help desk in the middle of my night because the EE service doesn't work correctly.

I'm out of contract so I will choose a network which has proven roaming capability when I return to the UK in March.

[Michael_D]

I can understand your frustration @SteveHolmans when you should just be able to add the pass.

Nothing has changed in terms of how it is added, it would either be in the landing text when you first arrive or add-on link that was mentioned above.

If it is not giving you an option, it would need to be looked at by our tech guides, but that would involve a call to them.

Michael