Data not working

[ellensilva]

Hello EE Support Team,

My mobile data/internet is not working even though I have paid the outstanding balance on my account.
Please check my account and reactivate my service as soon as possible.

My phone number: [+44 7*********]
Payment date: [22/01/2026]
Thank you.

Kind regards,
[Ellen]

[Mod edit - Full name and mobile number removed - please don't share any identifiable details on these public forums]

[bristolian]

There's no account access on this public forum.

Does your phone show network coverage? Can you make & receive voice calls?

[Peter_W]

Welcome to the Community, @ellensilva.

Whilst this will sound really simple, have you tried restarting your phone since making the payment?

If your line has been barred we recommend it can take up to 24 hours for this to fully lift, and occasionally you'll need to restart your phone for the updated network settings to take effect.

Peter

[ellensilva]

Okay, so what if 24 hours have passed and it's still not working? What
should I do? Will they still unlock it?

[Peter_W]

@ellensilva Have you tried the restart too?

There are a whole range of different factors that could be affecting you here, and the best way forwards will depend on what exactly you're noticing.

Are you unable to use any services full stop right now, or is it just mobile internet affected?

Also can you see signal bars and a 4G / 5G indicator in the top corner of your phone?

Peter