no signal in my arae for over a year

[donkeylegs]

Ive been getting Myplace update text massages from EE for over3 months now saying you have a problem, then the problem will be solved in 10 hours then the problem has been fixed, and i get these almost weekly, but the problem is NEVER fixed, I have no mobile signal in my home or anywhere near it, its enough. I'm going with another mobile company !!!

[bristolian]

Is this a location that you've previously had coverage but have subsequently lost it? Every network has good & bad areas, but WiFi-calling provides a solution to indoor coverage issues whenever & whyever they occur.

Otherwise make sure you test any prospective new network using a PAYG SIM in all the areas you frequent. That avoids swapping one problem location for another.

[chistery]

Have you called EE and discussed it? What did they say about the problem?

[donkeylegs]

I m not feeling up to spending all day waiting for EE to answer my call,
maybe another day

Kind Regards,

PaulCMurton

[Peter_W]

Hey there @donkeylegs, thanks for stopping by the Community. 

Our update messages will always aim to keep you in the loop with what's happening nearby, but I appreciate it'll be frustrating if you keep expecting a resolution to find it then go down again. 

Please don't share any addresses or postcodes in full, but what area is it you're noticing this happening in? 

If there are ongoing issues nearby we often have threads with updates, so it's definitely worth checking to see if there's anything already here.

Peter

[donkeylegs]

Hi, I have received yet another text from EE this morning .... ' It's
taking longer than expected to fix the problem near Home. We will continue
to keep you updated'

Same old message, It's absolutely crap,

Kind regards,

*PaulCMurton*

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for the exclusive use of the intended recipient. If received in error
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[Katie_B]

Hi @donkeylegs. 

Which area do you live in?

I'd love to see if I can find some information on this. 

Katie

[bristolian]

Is this a location that you've previously had coverage but have subsequently lost it?

[donkeylegs]

We've been here for 8 years, it's in a new estate and we've only ever had a
mobile signal in one corner of the garden, other Virgin neighbours say the
same, but they gave up years ago and went with other companies. Virgin has
always told me that they are working on it, but nothing has changed.

Kind regards,

*PaulCMurton*

The contents of this message are confidential & may be privileged and is
for the exclusive use of the intended recipient. If received in error
please notify me and delete the message from your server.

[chistery]

@donkeylegs  Are you with Virgin or EE?