10-12-2024 09:23 AM
Ive been getting Myplace update text massages from EE for over3 months now saying you have a problem, then the problem will be solved in 10 hours then the problem has been fixed, and i get these almost weekly, but the problem is NEVER fixed, I have no mobile signal in my home or anywhere near it, its enough. I'm going with another mobile company !!!
10-12-2024 09:32 AM
Is this a location that you've previously had coverage but have subsequently lost it? Every network has good & bad areas, but WiFi-calling provides a solution to indoor coverage issues whenever & whyever they occur.
Otherwise make sure you test any prospective new network using a PAYG SIM in all the areas you frequent. That avoids swapping one problem location for another.
10-12-2024 09:50 AM
Have you called EE and discussed it? What did they say about the problem?
10-12-2024 10:35 AM
10-12-2024 12:26 PM
Hey there @donkeylegs, thanks for stopping by the Community.
Our update messages will always aim to keep you in the loop with what's happening nearby, but I appreciate it'll be frustrating if you keep expecting a resolution to find it then go down again.
Please don't share any addresses or postcodes in full, but what area is it you're noticing this happening in?
If there are ongoing issues nearby we often have threads with updates, so it's definitely worth checking to see if there's anything already here.
Peter
11-12-2024 07:54 AM
11-12-2024 10:10 AM
Hi @donkeylegs.
Which area do you live in?
I'd love to see if I can find some information on this.
Katie
11-12-2024 06:31 PM
Is this a location that you've previously had coverage but have subsequently lost it?
12-12-2024 12:25 AM
12-12-2024 08:43 AM
@donkeylegs Are you with Virgin or EE?