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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6395 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7589 Views
  • 0 replies
  • 6 Helpful

Network Problems EE are useless

This is the 2nd weekend plus whet EE network have not provided coverage in my areathere was no notice no explanation and no apology what exactly am I paying my bills for during this timeEE customer service is RUBBISH 

SteveB15 by Explorer
  • 1356 Views
  • 12 replies
  • 0 Helpful

Re: poor signal reception indoors

I too have awful EE signal in the Maidenhead area, I have contacted EE several times as phone calls drop out or I can hear them but they can't me, this has been gradually getting worse and worse and EE say there is nothing wrong with their network, e...

Nigelst by Investigator
  • 409 Views
  • 1 replies
  • 2 Helpful

Not getting notifications of calls/messages

There recently was a network problem with EE in my area. There was no signal at all for a couple of days but then I got a message to say the problem had now been fixed. Ever since, my phone sometimes doesn’t ring when I get a call. I get no notificat...

Ripply by Explorer
  • 951 Views
  • 10 replies
  • 3 Helpful

New EE mast

EE have just built a new 5G mast near me and I'm trying to find out when it will be commissioned - I'm keen to sign up and get some of that sweet, sweet 5G action!  I've tried tweeting customer services but no joy.  Is there any way of finding out th...

gard009 by Visitor
  • 382 Views
  • 1 replies
  • 2 Helpful

Terrible signal - no improvement in sight

I moved 10-7-23 and since that day I have no way of calling, txt or using the internet inside or outside my property. I have bt wifi so i have this turned on. However I have found that since that time no matter where I go in my area  I get a poor sig...

trinity956 by Investigator
  • 2200 Views
  • 11 replies
  • 10 Helpful