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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2039 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1069 Views
  • 0 replies
  • 5 Helpful

Resolved! Lost 4G

Hi.  A week ago I lost my 4G signal on a Huawei P20 Pro and despite having travelled in different areas it is still missing. Occasionally, there is a very weak sign of 4G but nothing usable.   Tried all the usual fixes (on/off, aeroplane mode on/off ...

Turned roaming off in error whilst in Spain

I am currently in Spain …for longer than anticipated …my network automatically connected to Movistar network however I was not able to receive or make calls..I went to my account and turned on calls and I. Error turned turned off roaming which took 2...

Kell3 by Explorer
  • 361 Views
  • 3 replies
  • 0 Helpful

Re: end of contract bad reception

I’m having the exact same problem! I’d normally get full signal on 4G at home and now I’m lucky if I get two bars but even then nothing loads. Changed to sim only a week ago and been nothing but issues since

P_RC by Visitor
  • 487 Views
  • 2 replies
  • 1 Helpful

Tower down again

Once again my local ee/4g tower is down again...it's downtime is mostly 8 to 15 hrs per week sometimes twice a week.When I first went onto EE my signal bar was 5 now lucky to get 1 possibly 2.Come EE what's going on do a permanent fix or replace we a...