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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2465 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1486 Views
  • 0 replies
  • 5 Helpful

Bad speeds during the day

Hi allon my 5GEE router during the day time im getting really rubbish speeds like 10 down and 3 up. But in the evening it will jump you to 75 down and nearly 15 down. What am i missing here, the router dosnt move but i seam to lose band B7 darning th...

LordSmith by Contributor
  • 708 Views
  • 9 replies
  • 0 Helpful

Mobile number

My car suffered some damage when parked and a witness left a number which is switched off. Can you confirm  if this is a registered number please? *******.Many thanks [mod edit: personal details removed from the forum]

Elsham by Visitor
  • 276 Views
  • 1 replies
  • 1 Helpful

Bad Reception - No help from EE

Bad reception in the area where I live, despite the EE coverage map indicating reception should be perfect.I can't receive calls or make calls without them dropping, unless I am on my home Wifi network using Wifi calling.I have tried calling EE techn...

milnber by Investigator
  • 547 Views
  • 8 replies
  • 5 Helpful

Signal down

After two weeks of barley any service and a terrible wifi connection I contacted EE to be told there was a mast down in our area and it would be sorted within a couple days, I then received a phone call about what problems I was getting and then got ...

Resolved! iPhone 12 no 5g

So basically I’ve just moved to ee from giffgaff. I had 5g with giffgaff & I live in the coverage of 5g with ee. But I haven’t been receiving 5g with ee. My phone is an iPhone 12 which is 5g ready as I’ve had 5g with giffgaff. But when I check the co...

No internet signal

For 4 days now our Internet connection drops in and out. We have a sim card inserted in a wifi antenna which usually works really well but now on 4th day and its awful. How to I resolve? 

niamhscu by Visitor
  • 326 Views
  • 1 replies
  • 0 Helpful