Slow 5g

[tezlee21]

The same thing has happened to me. I’ve been with EE for years and since about a week ago, I’ve been getting really slow speeds. I got a new sim, reset my whole phone, and I have an iPhone 14 with an unlimited speed sim but now I get max 25mbps and it’s really noticeable on everyday usage. 

I have a feeling EE has secretly capped speeds in the last week or so and everyone is getting significantly slower speeds now…. Not happy

[bristolian]

Is this specific to one individual location?

[Leanne_T]

Hi @tezlee21 

Thanks for coming to the community. 

Is this happening in more than one area? 

Have you spoken to our mobile care team on 150 to get this looked into? 

Speak soon. 

Leanne.