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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6606 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 8101 Views
  • 0 replies
  • 6 Helpful

Mobile signal on Barra

Why is the EE signal so poor on isle of Barra? I see some can access services, I sure can’t. It shows 4bars but doesn’t connect. So no internet services. Is it a lack of bandwidth?? Or a broken mast???

Mctutums by Investigator
  • 1729 Views
  • 14 replies
  • 3 Helpful

4G sim?

Hi, I've had my sim only plan since 2020 when I had a 4G compatible phone, I've upgraded to a 5G capable phone now, will I automatically get 5G coverage? 

GLISSOV by Visitor
  • 314 Views
  • 1 replies
  • 1 Helpful

Network coverage

I have been with EE for many many years (since the beginning!), and never had any issues with signal when using my phone in my house and now for some reason over the last few months, when ever anyone (not just me) in the house makes or receives calls...

Damaged Phone Mast

We have a damaged phone mast in my area BS15. Last text update from EE was that it was going to be fixed on 03/02/23, this has not happened. Online it says 'will be good within 16 hours' however this is the same update as the last 2 weeks. Where is t...

Ears21 by Explorer
  • 542 Views
  • 1 replies
  • 0 Helpful

5g Northern Ireland

Why is 5g rollout taking so long in Northern Ireland on EE/BT network? My brother is with O2 and has 5g coverage in most of the country while EE/BT 5g is only available in Belfast. I feel I was conned into buying a 5g phone for absolutely no reason.

Markeoke by Visitor
  • 1199 Views
  • 2 replies
  • 0 Helpful

Changed sim from EE, still accessible?

Hi, So I have recently left EE and was wondering how Ican confirm my numbers aren't with EE anymore? I clicked 'Leave EE' on the app but it didn't send any confirmation. I had another SIM card that came with my main number, is this disconnected also?...

tn999 by Explorer
  • 400 Views
  • 3 replies
  • 2 Helpful