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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1859 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 920 Views
  • 0 replies
  • 5 Helpful

5g router slower than 4g

Just got a new 5g mobile router after having 4g one for about a year, when i plug it in i can only get download of 2mbs and when i swop back to the 4g router i get approx 25mbs download, both positioned in the same place any ideas why the 5g one woul...

Daz268 by Visitor
  • 455 Views
  • 1 replies
  • 0 Helpful

Resolved! WiFi

Good Afternoon All,Specifically and briefly, what are the main benefits of using WiFi? 

Metaverse by Contributor
  • 400 Views
  • 3 replies
  • 2 Helpful

Iphone

My iphone keeps telling me that I cN only make emergency calls. Bill fully up to date. What is the problem?

Teasel by Visitor
  • 265 Views
  • 1 replies
  • 1 Helpful

Data and texts not working

For some reason my data has switched to 3G (without me doing so) and is no longer working despite me having data. Texts will also not send and I can’t ring 150. This morning however it was perfectly fine and this has only happened recently. Any help?...

ggh3 by Visitor
  • 322 Views
  • 2 replies
  • 0 Helpful

PAYG Access to 800MHZ for better signal

Hello,Just moved over to EE PAYG and realised there is a few issues with EE, such as them refusing access to 5G as a PAYG customer.. Realising some signal issues, I have taken to google and it appears that they also don’t allow access to 800mhz for b...

Jamie2675 by Investigator
  • 370 Views
  • 1 replies
  • 1 Helpful

No connection

I’ve had trouble connecting in the last week, can’t ring out or reaching answer machine when I do and I can’t access my shopping apps , has the Mass gone down where I am in xxxxxxx xxxxxxxxx?  [Mod edit: Please do not post personal information on the...

C6girls by Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful

3G phase out plan

I work for a company which has approximately 500 IoT devices that are still using 3G EE SIMs.I know that 3G will be phased out from the beginning of 2023. Does anybody know if all devices will drop to 2G immediately, or is going to be a controlled ch...

5g?

How do i know i have 5g?been digging through account settings can see if i have 5g turned on automatically. do i have to get a new sim?

wsanidad by Visitor
  • 365 Views
  • 3 replies
  • 5 Helpful

Poor Signal strength

I have an Apple iPhone 11 pro and at work the signal strength is always maximum 1 bar on 4G but 95% of the time the speed is less than 3G.The coverage checker on the EE website says that for my work postcode (AL1 4PR) that there should be a good 4G s...