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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1256 Views
  • 1 replies
  • 5 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 565 Views
  • 0 replies
  • 5 Helpful

Cannot use internet with mobile data

For the past couple of weeks every time I leave the house I cannot connect to the internet with my mobile data. I have checked my data is switched on, I’m on a contract with loads of data available, I’ve tried taking out the sim card and putting it b...

SazB1 by Investigator
  • 437 Views
  • 5 replies
  • 0 Helpful

No service

I bought my new phone last night and set it all up, when I’ve woke up this morning it’s saying no service and my messages won’t send on either iMessage or normal.on settings it’s saying my primary network is not availablecan anyone help?

Calls

Today can't make calls. I have reset my phone and didn't help.Any idea what's going on?Thank you 

EvaS1 by Visitor
  • 273 Views
  • 2 replies
  • 2 Helpful

iphone 7 no network coverage

i have an iphone 7 and have lost carrier settings after being abroad. mobile data section is now saying an update is required before mobile data can be used. I have downloaded update 15.7 to my phone using wifi however this wont install on the phone ...

No signal

Hi good afternoon  my Ee sim nearly 2 day doesn’t work about signal  my number is xxxxxxxxxxxxx can u please help me about it  [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Janjan31 by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

Outage in DG8 postcode

For the past 4 days WiFi and mobile signal has been non-existent between 0800 and 1500 hrs in my area.  Anyone else experiencing this problem?  It's not as if l can check for outages or routine maintenance issues online since my internet just also ha...

Free upgrade

Hi there I am having trouble with my signal I am due to upgrade with a fee of £200 I am thinking of cancelling with EE if you waiver the cost I will take out another phone 

Jake53 by Visitor
  • 323 Views
  • 2 replies
  • 0 Helpful

5g router slower than 4g

Just got a new 5g mobile router after having 4g one for about a year, when i plug it in i can only get download of 2mbs and when i swop back to the 4g router i get approx 25mbs download, both positioned in the same place any ideas why the 5g one woul...

Daz268 by Visitor
  • 454 Views
  • 1 replies
  • 0 Helpful