No connection to mobile network, even after SIM replacement

[hghj]

Recently, I have been unable to connect to the EE network. I thought it may be an issue with the SIM card, so I ordered a replacement. After inserting it in the device and waiting over 24 hours, still no connection.

It's not a problem with my device, as I have tried both SIMs in other devices and they still don't work, and other EE SIMs work fine in my device, establishing that it's also not an issue with the network.

My account has always been playing up, I am unable to change settings in the EE app or view my upgrade data.

Please assist. Thanks

[Leanne_T]

Hi @hghj 

Thanks for coming here. 

Did you contact us and register the replacement SIM card when you received this? 

Can you try deleting the app and reinstalling, does this show the data allowance after doing this? 

Speak soon 🙂

Leanne.

[c9]

have  you contacted? ee on 150 or 08009566000  as they will be happy to help, please get back to me if you need more assistance