Forum Posts

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
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  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
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  • 0 replies
  • 5 Helpful

Signal

My signal is awful in my house and I need to be available to reach as I have two children in school. One with autism. I need to know how I can cancel and go onto a network where i get signal 

Resolved! Joined EE today

Hello, Ive joined EE today. My phone on my old network stopped working. So I put the new sim in.  For a while I was making calls and receiving calls from "temporary number"  But now, whatever I call, I get "you have dialled an incorrect number" My ol...

Resolved! 5g mast identification

I'm trying to trace what 5g mast I'm connected to, but can't find any mention of it on e.g. CellMapper. The router reports the cell Id is 9029126.I'm looking to get an external antenna, so want to make sure I know which direction it needs to point in...

trousers by Explorer
  • 857 Views
  • 2 replies
  • 1 Helpful

Some customers claims they can't call me

Hello today 22/03/2023 i had 2 customers claiming they can't reach me on the phone number but they could send me text messages. Strange enough for me since my family members can call me but again my girlfriend can't it says the mobile phone is off. W...