Network Coverage
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25-09-2023 11:13 AM
I live in Worcestershire and over a year ago our Cellphone mast was burned down in a rural fire. It hasn't been replaced and mobile service is inadequate. Do we need to switch suppliers or will EE do something about it?
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25-09-2023 11:58 AM
@PaulBishampton Have you called and spoke with customer services about this ?
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25-09-2023 12:16 PM
I called 150 but there were no options to complain/ speak with customer services...
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25-09-2023 01:37 PM
Thanks for coming to the community.
If you can call us and select technical support, the team will take a detailed look at the area for you and let you know what options are available.
Thanks.
Leanne.
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25-09-2023 06:26 PM
It's certainly unusual for a site in this scenario to not be reinstated after such a period of time. Out of interest, was this a greenfield tower or a rooftop site?
