Network Coverage

PaulBishampton · ‎25-09-2023

I live in Worcestershire and over a year ago our Cellphone mast was burned down in a rural fire. It hasn't been replaced and mobile service is inadequate. Do we need to switch suppliers or will EE do something about it?

Chris_B · ‎25-09-2023

@PaulBishampton Have you called and spoke with customer services about this ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

PaulBishampton · ‎25-09-2023

I called 150 but there were no options to complain/ speak with customer services...

Leanne_T · ‎25-09-2023

Hi @PaulBishampton

Thanks for coming to the community.

If you can call us and select technical support, the team will take a detailed look at the area for you and let you know what options are available.

Thanks.

Leanne.

bristolian · ‎25-09-2023

It's certainly unusual for a site in this scenario to not be reinstated after such a period of time. Out of interest, was this a greenfield tower or a rooftop site?