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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6884 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 9899 Views
  • 0 replies
  • 6 Helpful

Resolved! Phone won't make or receive calls

My phone won't make or receive any calls.I have a signal, and can receive data.It does not even ring, just immediately cuts out after I hit the call button. Therefore I cannot dial 150 to ask for help.It is also happening with wifi-calling enabled.I ...

Neil_T by Explorer
  • 33216 Views
  • 6 replies
  • 1 Helpful

Signal quality doesn't match coverage checker

Hi,I switched to EE because the EE network coverage claims to have good coverage in my local area(SO31) even indoors and specifically coverage in an area that blank for my previous provider.For the initial couple of months to signal quality was good,...

Network problems

When I check whether there are any network issues in my area it says there are problems with an estimated time to fix of 16 hours or maybe a little longer.  This is the same message that I have been getting for more than a month now so really losing ...

3weedogs by Investigator
  • 382 Views
  • 1 replies
  • 0 Helpful

NO SERVICES WORKING

i’ve not had service for over 3 hours now !!!!hello i need help urgently i have been trying to contact technical support for over 2 hours now. all of my services are not working, i can’t call, text or access the internet and it’s so frustrating. i am...

Re: New mast activation

It is very frustrating. We also live in a remote rural location in Northumberland (NE65 7AN) with no communications. There is NO mobile phone signal from any provider, 0.5Mb broadband if you are lucky, no Freeview TV, no DAB radio, very little FM rad...

bejb by Contributor
  • 982 Views
  • 6 replies
  • 0 Helpful

Mobile internet isnt working again on 5G

Mobile internet is showing not connected when on 5G. It connects on 3G only. The issue first started at 9.30am then fixed itself at 10.30. The issue as happened again at 12.30 and still isn't resolved now. Also when I try to make a call it says I hav...

Pwarbi by Investigator
  • 609 Views
  • 6 replies
  • 0 Helpful