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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9248 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 16476 Views
  • 0 replies
  • 6 Helpful

Mobile data and messaging not working

Hi. My mobile data isn't working, hasn't for days. Same as messaging. Any ideas why?  Seen multiple posts with similar issues. Currently got an S23FE, didn't ever have any issues like this with my S21.  The SMSC is set correctly to [edited]  though ...

Tarskavaig Mast needs APN Reset

Since the beginning of November 2023 the Tarskavaig mast on the Isle of Skye has been misconfigured. IPv4 is no longer working. This means that my 4G Router cannot connect using the default EE APN. I have tried calling EE customer support to no avail...

Not registered on network since new year’s day

I’ve had problems with my phone since New Year’s Day. I’m regularly getting a ‘not registered on network’ message when I try to make calls, send texts, or pick up voicemails. I can’t ring support at the moment because I’m getting this message.I’ve tr...

JaneW81 by Investigator
  • 1016 Views
  • 4 replies
  • 0 Helpful

Peacehaven, East Sussex total network failure

Peacehaven has been without mobile data since Christmas.  Most can't even get a call to work making it impossible to report. Since this would have normally been the busiest days of the year, are EE going toA: fix the issue ASAPB: credit every user wi...

GDAVIES1 by Explorer
  • 527 Views
  • 4 replies
  • 0 Helpful

Really Poor Signal and Failed calls

Ive been with EE for as long as I can remember, and generally speaking I’ve always been very happy. However over the last 12 to 18 Months, the signal in the SN11 area has been really bad, sometimes taking a dozen attempts to make a call. The signal j...

Jay0232 by Visitor
  • 443 Views
  • 1 replies
  • 1 Helpful

Range warnings

Whenever my phone goes out of range or comes bank in I get a pestilentail warning beep!! This can happen 10 times in a 4mile drive!! How do I turn this off?

kjee by Investigator
  • 812 Views
  • 11 replies
  • 0 Helpful

Wifi Calling - home 'cell'

Hi AllBack in the day you used to be able to get a signal booster/transmitter that plugged into your router and your phone would connect to it as an extension of the mobile signal (if you have poor/zero reception in your house). Now it appears as tho...

CardUK by Visitor
  • 1615 Views
  • 3 replies
  • 3 Helpful

Re: No indoor signal Leeds city centre

Me!!!! Complained to EE it’s like it’s not an issue to them…… which postcode…..err AROUND LEEDS GENERALLY, I work in and all around Leeds for 30 years been on EE for 15 years approx and Last 6 months it’s beyond dross, worked in Britannia street coul...

Call Quality ( receiver ) is poor & intermittent

Own a Redmi Note 12 pro plus : new EE sim ( previously Plusnet ). Several people that I have phoned recently stated that my line was very poor ( could hardly hear me, very broken & distorted ) although I could hear them perfectly well. Note: coverage...

Ju661 by Explorer
  • 516 Views
  • 2 replies
  • 0 Helpful