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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1083 Views
  • 0 replies
  • 5 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 529 Views
  • 0 replies
  • 5 Helpful

Re: terrible signal in Mayfair London

I work near Bond Street station on Oxford Street and the signal is absolutely terrible on EE there even though it says I have 4 or 5g and full bars. It feels like there is a network jam or too many people on the network in that area. If you walk a fe...

Lydia221 by Visitor
  • 432 Views
  • 1 replies
  • 0 Helpful

Coverage in Thurston

Updated: 11 July 2023 Over the past week, our engineers have completed installing the mast onto the network, and the mast is now on-air restoring full coverage to Thurston. We will continue to monitor performance in the area. Update: 08 June 2023 Ov...

Leanne_T by EE Community Support Team
  • 2704 Views
  • 25 replies
  • 4 Helpful

Mvno

Hi allFor the last mth I have had network and data issues. 4g (lte) doing nothing, internet not loading, calls not getting through yet full signal.  Customer services have processed to level 2 but no fix yet.Interestingly my partner and daughter both...

No service

xxxxxxx in xxxxxx not had a service for 4 days no contact from you providers [Mod edit: Please do not post personal information on the public board. Thanks!]

Simonpt1 by Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

Lack of network

I have called your customer care countless times to lay my complaint… firstly I am new to the UK and when I went to your store to get a contract your agent kind of manipulated to sign a 31 pound a month contract for 2 years… I actually don’t mind sig...

Kozo1952 by Explorer
  • 342 Views
  • 4 replies
  • 1 Helpful

No signal

I live close to Glastonbury, went there last week to have a walk around, parked in small open car park and the only way I could pay for the car park was by ringing my daughter who was working from home, to login to paytopark and do it for me, someone...

Barbie6 by Visitor
  • 301 Views
  • 1 replies
  • 0 Helpful

Can’t get service at all

I got a new contract for my iPhone 14 and I got a new sim and put it in and it didn’t give me service tried everything possible to sort it got service lasted 5 days and now I can’t get it back been a full 24hours without service don’t receive message...

Mobile internet a shambles today

Mobile internet speed sitting below 1MBPS sometimes spiking up to 10MBPS and disconnecting completely every 5 minutes or so, has been the case for the past 3 hours. Done the usual restart nonsense, definitely a network problem, might not be noticeabl...

finnleeey by Investigator
  • 708 Views
  • 10 replies
  • 1 Helpful