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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10001 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 17670 Views
  • 0 replies
  • 6 Helpful

Poor call quality on Galaxy S23

Please help!I just got a shiny new galaxy s23, direct from Samsung as opposed to from EE, and the call quality is appalling. On all my previous phones it would say 'HD calling' and be as clear as if the person was in the room with me. Now the sound i...

EAB25 by Established Contributor
  • 2772 Views
  • 8 replies
  • 3 Helpful

Service status

I have had zero data in my area for the best part of a week!! The Service status checker comfirms there are issues that should be fixed within 16 hours, the trouble is this message has been up with the same timescales all week. It isn't good enough!!...

Jonnymg00 by Investigator
  • 700 Views
  • 2 replies
  • 0 Helpful

No network service

I have had no network service on my phone for almost 5 days I have put my SIM into another EE phone and same thing on that one I can use WiFi but that's it I went into the ee shop in town and they sent me a new SIM that one still isn't working I can'...

Not mobile internet

Currently in the  Crawley area. Wednesday was the last time I had any internet outside. Thursday and today all I get is LTE but nothing loads and my phone says no internet connection. Only WiFi in the hotel iv been staying at. The signel cheacker say...

Leah1997 by Explorer
  • 546 Views
  • 3 replies
  • 1 Helpful

Tenbury Wells WR6 signal

  Unreliable signal. Any explanation  why the mast keeps going down apart from the fact it'll be fixed within 16 hours. If anyone from the EE team could research the problem id be grateful. Many Thanks! 

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Re: Is it just me or is ee phone signal poor

My signal has dropped off completely on an iPhone 11 that was working fine. Both the data and phone signal improved slightly when I turned in 4g off snd click yes to WiFi calls  but it is still much worse than 4 weeks ago and the status and coverage ...

Lisab22 by Explorer
  • 5037 Views
  • 7 replies
  • 5 Helpful

significant decline in 5G/4G & Service

I’ve noticed a significant decline in the network’s performance over the last 6-12 months despite upgrading to the new iPhone recently. The 5G/4G connectivity in most places including built-up areas has become increasingly inconsistent, often leaving...