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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2287 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1254 Views
  • 0 replies
  • 5 Helpful

Phone cannot make or receive calls

Hiya!My phone isn't able to make or receive phone calls, even though my signal and WiFi are both strong (I have tried with both WiFi calling switched on and off and it's not making a difference).I'm not able to phone the EE customer service/helpline ...

SionedG by Investigator
  • 1723 Views
  • 7 replies
  • 6 Helpful

Poor reception

I have an iPhone 11. I get incredibly poor reception on 4G in Bromsgrove and along the M42 corridor. I had the same problem with giff gaff, but changed to EE. I now have exactly the same problem. According to the map on the app I should have excellen...

Coverage is non-existent at home

Just moved to  new address. MyEE tells me I will have "great coverage outdoors, good coverage indoors". Signal strength in the house is consistently below -120 dBm, phones will not connect to network, my BT broadband Hybrid Connect ("uses EE's networ...

Full 4G, but cannot make calls

Having a weird situation crop up a lot. I was in a rural area, with full 4G coverage. Getting around 80mbps down and 40mbps up. Data worked flawlessly. However, I was unable to make or receive calls at all. Whenever I tried, my phone would flip to no...

jgray2023 by Investigator
  • 6782 Views
  • 6 replies
  • 1 Helpful

Resolved! EE Service Poor in Sand Bay.

Getting 1456 ping and 1.4mb download.With both my wireless router and phone contract.So a massive issue with the EE throughout on the tower.Been like this since midday.Any update on Tower issues please?