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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 778 Views
  • 0 replies
  • 4 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 465 Views
  • 0 replies
  • 5 Helpful

Resolved! 5G woes

HiI have an S21 Ultra 5G but I never get anything like 5G speeds. I just did a speed test and after the page finally loaded my speed was 240Kbps..So what do I need to get 5G speeds?My contract is 5G..ThanksT

Dragon_ by Skilled Contributor
  • 2591 Views
  • 52 replies
  • 7 Helpful

No signal

Why is it everywhere I go I have no signal and it's in numerous places Llandudno,colwyn bay,old colwyn and also Wrexham I thought EE was the best provider in the country according to there adverts but can barley get signal across North wales 

Dean1122 by Visitor
  • 346 Views
  • 2 replies
  • 2 Helpful

No signal for 8 days :(

Was a Plusnet customer and having problems with signal in my area. Told that there is a problem with the mast. Was encouraged to swap to EE as Plusnet are turning off their signals anyway soon. Told engineers are looking at issue. Swapped today with ...

Devon59 by Explorer
  • 347 Views
  • 3 replies
  • 0 Helpful

Re: Practically non existent signal

Good and Poor reception areas..? Agreed.., (Postcode Lottery)The problem is, that this was reported to EE and I received a reply from them stating that the issue was fixed, but it isn't. I have a need to use my mobile in my village and out of Wi-Fi r...

RickS037 by Investigator
  • 705 Views
  • 7 replies
  • 1 Helpful

Please help

Was released from BT as my mobile service provider and handed over to EE, on Monday. How long will it take to change over because my mobile just says emergency calls only. I can't make or receive calls. I dont have a landline either, so this is very ...

Not Sure What I'm Doing Wrong

I'm very new to mobile phones (so please keep this in mind if giving me any advice - speak to me like I'm stupid) but thought I'd better get one as back up, for when landline is migrated to VOIP.So I bought just a basic phone, (as only need to call a...

Azura by Investigator
  • 409 Views
  • 6 replies
  • 3 Helpful

Re: Terrible Signal in my home

hi, I'm in the CT20 area, and lately the signal is rubbish, in my home i only get one bar and same on my wife's phone too, outside we lucky to get 2 to 3 bars, and this is only on 4G. not offend now i can get 5G., I'm thinking of changing but is ther...

ale1974 by Visitor
  • 280 Views
  • 1 replies
  • 1 Helpful

Coverage in SO21 area

I moved from Vodafone to EE and before doing so I used the Coverage Checker to ensure I'd still get good reception at work (in the SO21 area). The tool reported - 'You'll get good coverage outdoors and varying levels of coverage indoors' - and I was ...

sparcuk by Contributor
  • 397 Views
  • 4 replies
  • 0 Helpful

No network

Can anyone help as I can't even contact EE I am unable to text or ring from my phone in spain yet roaming is all set up 

Re: Terrible Signal in my home

Hey, same issue here. The map always says super good covarage both indoors and outdoors witch is an absolute lie. Cannot make calls or use Internet unless on my wifi witch is ridiculous because i pay the EE bill for no reason at this point. EE has no...

Kklaudia by Explorer
  • 365 Views
  • 2 replies
  • 1 Helpful