RUBBISH SIGNAL ON EE BROADBAND AND EE MOBILE

[Mattisse]

So ive been with EE now for 3 years, me and my partner had 2 phone contracts. At the end of our 2 year contract we were going to go to Vodafone but EE tried keeping us so offered us an upgrade and what they said was a deal, on taking out 2 new phone contracts with EE we also took out EE broadband. We use wifi to make calls in the house as signal there is NONE as its a new build property. We have 5 months left on our contracts and will be going elsewhere, we are charged £32 a month for broadband but signal is attrocious. My partner pays £52 a month for his phone and i pay £98 a month for my phone and a PS5 and we pay £32 for broadband so in total from this house we pay £182 a month and neither of us are happy with the signal or the service we get from EE. £2180 a year for rubbish

[bristolian]

You appear to have multiple issues, but those will require different resolutions.

No network guarantees indoor coverage, but WiFi-calling is an excellent mitigation as you seem to have found. The amount you pay shouldn't have any bearing, but I presume your costs are due to choosing a high-end phone.

I presume your other issue is WiFi coverage, have you tried moving your router to see if this improves wireless performance?

[XRaySpeX]

@Mattisse : Re your BB.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.