Mobile broadband & roaming

[Tinbasher1968]

Having had a poor experience with another provider I am looking to move to EE for mobile broadband which works on roaming in Europe. I have been mis-sold once and don’t won’t to make the mistake again. I already use my phones for data roaming quite successfully, but it doesn’t fully satisfy what I want to do. Any advice would be welcomed.

[XRaySpeX · Accepted solution]

As you have given no details of your circumstances & particularly the plan you are on, this is necessarily a lengthy reply.

You'll receive a Welcome text upon arrival giving your roaming options.

You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.59 / day charge for using your UK allowances in EU unless you buy the 7-day EU Pass for £15 or you already have it as an Inclusive Extra or you have an EE All Rounder or Full Works Plan.

On PAYG there will be roaming charges to use your pack allowances in the EU, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival offering & inviting you to take up the options for roaming in EU of either £2.50 / day, by replying ROAMEU1D to 150, or £10 / week, by replying ROAMEU7D to 150. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

If you are on contract, just remember to text ROAMING to 150 before leaving UK to ensure the roaming ability is enabled on your no.

If you are on PAYG, just make sure you had already used your PAYG SIM to make a call or text in the UK.

[Matt_124]

Just to add to the advice by @XRaySpeX above, the Pay Monthly SIM Only tariffs which will include EU Roaming without needing to purchase any passes are Unlimited Essentials Plus, All Rounder and Full Works. There is an Essentials Plus SIM available on a 1-month rolling contract for £41, or discounted to £29 if adding it to an account with other EE Mobile Products. The other plans are only available on 24 Month minimum term contracts, unless you are a New EE Home Broadband customers where you can get discounted EE One SIMs on a 1-month rolling contract.

These are all subject to a 50GB Fair Usage Policy while roaming.