Wifi Calling Stopped Working (31st)

[Prozmonkey]

Good Evening 

Has anyone else's WiFi Calling suddenly stopped working today ?? (31st)

I've tried all the usual fixes. Restarted everything. Everything up to date. But still won't connect. 

Kind of stuck without it as no signal whatsoever without it. 

[Chris_B]

@Not-happEE   apologise for what it wasn’t done on purpose, issue can and do happen 

  As for an explanation would you want the full on explanation or the simple one.      The simple one is it went down.  

As for your billing on time emails yes they are automatically sent out as part of your a contract agreement to pay on time for the contract/s that you have.     WiFi calling isn’t part of that contract it’s a service provided.  Perhaps you’ll liked to be billed for it. ?  

[Not-happEE]

@Chris_B   If you are part of the official EE team, you've just given me another reason to not renew my contract when it's due!

[Nev01]

Excellent 😂

[phlobton]

no wifi calling for last 2 days on either my wife's iphone or my Android mobile

[bristolian]

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@Not-happEE wrote:

But hey, I've just 'unlocked my Philanthropist badge' according to their latest email...

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Badges & ranks are a pretty standard thing on most internet fora - pretty sure you can disable these in your forum profile if you'd rather.

WiFi-calling is an inclusive service, technical outages can and do happen on all networks - fortunately issues such as yesterday's are pretty rare. Other operators have had partial outages of voice call services in recent times.

National outbound comms would likely need whitelisting against marketing permissions & who has used a particular service in a given timescale. Putting announcements on the CS-IVR is a simple solution easily implemented.

[ayendall1066]

We wouldn't have to use WiFi calling if you covered my area and fixed my nearest mast and stop lying about it having issues for the last two years.  

We shouldn't have to use our Internet connection that we pay for to amother provider to support your second rate service.

All we ask is for EE to let everyone know there is an issue

[ayendall1066]

He was extremely rude just who does he think he is.  It is not our fault that we have to use our Internet to substitute their second rate service.  Last time I complained that I can't use my data or make a phone call they asked if I wanted to change to them for my broadband.  I don't think so wouldn't trust it at all

[burneside]

Three months into a two-year contract and the mast just disappears, one year on and I am still totally reliant on Wi-Fi calling for everything.  I thought O2 were bad but EE takes it to another level.

[Psamathe]

"We wouldn't have to use WiFi calling if you covered my area and fixed my nearest mast and stop lying about it having issues for the last two years. "

It's an important point. Wi-fi Calling allows EE to not concern themselves as mush on mobile signal coverage as people use Wi-fi an automatic fill-in. That makes it an even more crucial feature and one which justifies more secure backup, contingency, etc.

If a comparable number of mobile base stations failed for similar duration there would be a massive outcry, compensations, reputational damage, etc.

[Psamathe]

It wqould be interesting to know what EE have learnt from this failure and what changes they plan of implementing.

I have no knowledge about the Wi-fi Calling infrastructure but there are certainly other changes very appropriate eg

• information flow from their engineering to their tech support
• to regard Wi-fi Calling as a crucial feature having the same status as mobile base stations
• information flow to customers (telling customers there is an issue helps whereas not telling them just angers customers people spend ages speaking to Tech Support jumping through hoops that have no effect).