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Wifi Calling Stopped Working (31st)

Prozmonkey
Established Contributor
Established Contributor

Good Evening 

Has anyone else's WiFi Calling suddenly stopped working today ?? (31st)

I've tried all the usual fixes. Restarted everything. Everything up to date. But still won't connect. 

Kind of stuck without it as no signal whatsoever without it. 

521 REPLIES 521
SP5526
Explorer

I just called EE whole country WiFi calls are out for EE customers 

Prozmonkey
Established Contributor
Established Contributor

Nothing we can do. It's up to EE to figure it out and fix it I suppose. 

DaveAnt
Visitor

We have same problem. Reported to EE via the app, asking them to reply to me by e-Mail but no response from EE yet.

Chris_Firth
Visitor

I've woken up on the 1st August to find my WiFi calling doesn't work.

According to the coverage map I should get really good service, whereas the reality is that where I live in is  geographically challenging (I am in the shadow on a great big hill, and do not have line of site of the transmitter 400 yards away).

If I walk 100 yards up the road I get fantastic service.

In the house it's a different matter.

 

 

 

missioncontrol
Visitor

YES - our entire fleet of EE phones will not work on WiFi calling since last night. Any news from anyone??

MG1904
Visitor

Yes, both me and my husband noticed it yesterday. Both tried restarting (and switching off/on), and even restarted our WiFi router but nothing worked. I'd be really interested to see a response from EE as to why it has suddenly disappeared? We also have no mobile signal in our house so it's a bit of pain.

Kljs
Visitor

Me and my husband have the same issue. Ours started yesterday evening too. Everything that uses internet works ie i messsges, e mails , what’s app, Facebook etc. it’s just the calls that don’t seem to work incoming or outgoing. 

StMawganE14
Investigator
Investigator

Same problem here in Somerset - managed to get a 4G signal from next door field and got through to EE who confirmed a national network wide problem. Hopeful for resolution today - indeed hope so - a real pain,

Eltel
Established Contributor
Established Contributor

CEO details here Marc Allera

Edlong
Investigator
Investigator

Tried raising, but the text back response from EE is messing this up as I have no mobile! Tried email , and they just told me to try ringing again!  I have a work colleague who has great customer service from Plusnet, an agent even recently sang(and  very well apparently) a hold tune in request!