Unable to make calls or contact 150

[spazmunk]

Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I contact ee to discuss my bill?

[AAron333]

I am an existing EE customer. 
I cannot receive or make calls to mobiles. I’ve not been able to get hold of my children who are meant to be coming to me today, and I can’t work. This is unacceptable to not have any communication. I’ve called customer service took 30 minutes to get through and was told to switch it off and on again. That clearly hasn’t worked. 
is anyone else getting any updates on this issue?

[Mohima1]

I am also having the exact same issue for a couple days now. 

[Katie_B]

Hi All, 

Following yesterday's technical fault, we are currently experiencing some voice call issues today. The impact appears to be less widespread but we are working to resolve this as soon as possible and sincerely apologise for any inconvenience caused.

Katie

[styoda]

@Katie_B  Can you please let us know the ETA on this getting fixed. I have 3 phones now that I cannot use for my business.

If this is not fixed very soon then I may need to seek compensation.

Thanks

[MA2025]

Thanks Chris. A notification system to inform the messenger of such actions would have utility here. 

[JP781]

Same issue here can't make calls. It cuts out without ringing. Data seems ok though. 

[James617]

Thank you, good luck getting it on, the message is really helpful as an information thing 

[Lucia65]

I Couldnt make or receive any calls yesterday or today. The webiste tells me I should have excellent coverage and there are no network issues. Can't get to talk to anyone about is as it rings out on an EE phone or any other to those lines. LE12

Any help would be great

Lucia

[Misswarner85]

I have been trying for 2 days to make outgoing calls and whoever I call I just get user busy and the phone will not even ring. I have signal, I can receive calls and messages but cannot make calls. I work from home and I have to be able to make outgoing calls. I've tried airplane mode and resetting my phone settings and I still cannot make outgoing calls. I cannot even ring 150 to seek help.

[Tatne111]

Is 150 down as it won’t ring? I’m trying to find out when my new phone will be dispatched