Unable to make calls or contact 150

[spazmunk]

Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I contact ee to discuss my bill?

[Carol001]

Can’t receive calls on home phone but can call out.  Any ideas, is this just us.  Thanks

[Bhargava26]

Cannot receive or make calls on my ee number

[Sloonat]

Hi,

i can make calls to landline and other numbers but not on 07 numbers, the call just ends immediately. Does anyone know how to solve this? 

[Schockwave]

Hello @Bhargava26 ,

Welcome to the community,

Please look at other threads, this is now being looked into, what is going on.

[Schockwave]

@Sloonat , please check other threads, it is being looked at and has been reported.

[tautvydek]

Me too, its strange I can call numbers which are saved/which I called before, but no new numbers, its frustrating, I am using EE mob for work and new customers cant contact me,,,neither I can,,,

[Anisha12]

Can’t make any phonecalls unless it’s WiFi calling 

anyone know what’s happening 

[Schockwave]

Hello @Slinky32 ,

Welcome to the community,

We do not know, but it appears to be a major outage, which EE are aware and are trying to find out what is going on.

[TechDrama]

Unfortunately, none of the numbers work but I’ve managed to get a callback using the chat service and reported the issue. 
We will see if it goes anywhere but I doubt it. 

[Schockwave]

I have reported it, and they are looking into the problem, why the outage.