I'm paying 29.00 a month and not been able to make calls receive calls and not even able to Google anything at all as the signal I have is absolutely diabolical... tech support have done everything they can and nothing has worked...I'm now using giffgaff to type and everything else I can on my phone... why don't ee refund people in these circumstances instead keep telling them to pay your bill till your sim only contact runs out I've been a ee customer for over 5 years and this is the way they treat you
I am sorry you are having issues with your signal recently. Just to clarify this is in a specific area you are having signal issues and not everywhere you go? And nothing is found when you search the postcode of the area using the check service status here Coverage Checker | Check Coverage and Signal in Your Area | EE ?
If it is just a specific area and you used to get signal fine here over a month ago, it does suggest a local coverage problem. If we are not aware of any problems in an area we will run some diagnostic steps. If this does not resolve the issue we would then ask for some examples from you so that this can then be raised with our level 2 technical team for further investigation into the area. Is this what happened when you called?
Hi they have checked so many times and found nothing tech have done everything they can and still no signal after a month surely they can resolve this matter
@Bry69 I am sorry it has not yet been resolved I appreciate it will be frustrating. What did they say when you last spoke to them?
If there is a specific area where you are reporting a loss of signal where previously you had no issues, that would usually result in gathering some examples for our level 2 team to raise an investigation into the area as I say, to help get it resolved.
I spoke to them yesterday and they said that they would raise my complaint as its unfair I'm paying for a service I can't use at all...I moved to this area the day that I moved no signal no calls for a month I had to pay £19.99 for 5 days of WiFi that kept crashing with ee.... they need to refund me for the loss
@Bry69 Ah I see so if this is a new area you have moved to where you do not get coverage then it is going to be limited what our technical team can do, as they wont be able to do anything their side to improve the local coverage.
It is only if you were in an area where you got signal fine and then suddenly lost it, then they would be able to investigate the area to find out why.
For issues with local coverage we do usually suggest using Wi-Fi calling which should help with making calls and texts when you have poor mobile signal. It sounds like you do not have Wi-Fi at the moment, but if you do plan on getting Wi-Fi that should help Using WiFi Calling | Mobile Help | EE
The EE public Wi-Fi that you used is handled by a separate team than our technical team on 150, if you had issues with the pass you bought for that, the EE Wi-Fi team can be contacted on the number or e-mail here Contact us | Find WiFi hotspots | EE WiFi
