Signal with mobile

[Bry69]

I'm paying 29.00 a month and not been able to make calls receive calls and not even able to Google anything at all as the signal I have is absolutely diabolical... tech support have done everything they can and nothing has worked...I'm now using giffgaff to type and everything else I can on my phone...  why don't ee refund people in these circumstances instead keep telling them to pay your bill till your sim only contact runs out I've been  a ee customer for over 5 years and this is the way they treat you 

[bristolian]

As per my previous post - was poor coverage apparent when you viewed the new area? Online coverage maps are a prediction, but are never a substitute for real-world testing & experience.

[Bry69]

Yet again it said it was good 

[Bry69]

I think we're just running around in circles 

[bristolian]

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@Bry69 wrote:

Yet again it said it was good 

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I suspect you're saying that you have only ever done a webtool check of this area, but your answers are not coming across as clear - others on this forum can only advise based on your comments. One of two scenarios applies here...

1: The coverage is poor in this new locality, in which case checks of your phone when you first viewed the area would have highlighted this.

2: The coverage is normally good in this area, but have since degraded. If so - what was the timescale between the two checks? There may be a localised fault, or there may have been a config change. Using the "report a problem" link on the webtool is the first check if you've not already done so.

[Bry69]

Right yet again before I moved in the phone had 3 bars of signal when i viewed the place yet again the signal checker said it was good for my area hos many mors times do I have to explain I've done this with ee now the community not helping at all apart from running round in circles trying to blame me for a diabolical signal provided by ee end of conversation as now taken this matter up with OFCOM