Pixel 7 and 5G

paulrcurtis
Contributor
Contributor

I have a Google Pixel 7, a few months old, purchased from John Lewis. I have an up to date SIM card. My plan is 12M SIM Essential Plan. 

I don't get 5G even where I should. I am sure the phone is capable of getting 5G. 

Is this a setting issue, or do I need to play more for an upgraded SIM plan please?

25 REPLIES 25
Northerner
EE Community Star
EE Community Star

Hi @paulrcurtis 

Is 5G activated under network settings. 

5G isnt available everywhere (the signal checker is estimated) and does not work well indoors. 

Thanks 




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Hi Northener,

On the Pixel 7, there is no '5G' setting (as far as I can see). 

Settings -> Network and Internet- > SIMs -> Connect to a mobile network -> Automatically Select Network 

and you get this: 

Screenshot_20231003-150648.png

If there is another setting for 5G, then I can't see it. I have tried this in various locations. 

paulrcurtis
Contributor
Contributor

Here are searches for 'Network Settings' and '5G':

 

Screenshot_20231003-151249.png

Screenshot_20231003-151159.png

  

No-one with a Pixel 7?

Murk
Visitor

Yes, and I have the same issue! 

New Pixel 7 (1 month old) and I also can't find any setting to enable 5G even though the phone is advertised as supporting it.

I have never been able to connect to 5G even in locations where it must surely be available (central London, Edinburgh etc) 

I came here looking for an answer... Hopefully someone has one

 

Bumping up this thread, experiencing this problem on my Pixel 7a, from what I've seen I've never connected to 5G I changed from Vodafone to EE and no difference. I hope someone can actually help.

Katie_B
EE Community Support Team

Good afternoon @KevinMD

Welcome to the community. 

Are you running on the latest Android version?

Have you been able to check the coverage checker to ensure you are in areas that have 5G available?

Katie

354-
Star Contributor
Star Contributor

@KevinMD - What version is the carrier operator settings? ee_gb52.... 2023-MonthMonth-DayDay.

I have version 16.21 2023-12-06