Pixel 7 and 5G

[paulrcurtis]

I have a Google Pixel 7, a few months old, purchased from John Lewis. I have an up to date SIM card. My plan is 12M SIM Essential Plan. 

I don't get 5G even where I should. I am sure the phone is capable of getting 5G. 

Is this a setting issue, or do I need to play more for an upgraded SIM plan please?

[Leanne_T]

Hi @paulrcurtis 

Thanks for coming back to the community. 

Does the plan show as a 5G plan in your EE app? 

Leanne.

[paulrcurtis]

It is the 12M SIM Essential Plan. 

[Leanne_T]

Thanks @paulrcurtis 

Just to check, are you in a 5G area?

Please enter the postcode into the EE Coverage & Network Status Checker to check.

Leanne 🙂

[paulrcurtis]

[Leanne_T]

Thanks @paulrcurtis 

Do you have service problems at this location or does this only show 4G? 

Do you have 5G showing in any other 5G location?

Leanne.

[KevinMD]

@354-  It is version ee_gb520000000010.15-2023-12-06

[KevinMD]

@Katie_B Yes I am on the latest version, I live in an area where 5G is readily available.

[paulrcurtis]

---

@Leanne_T wrote:

Thanks @paulrcurtis 

Do you have service problems at this location or does this only show 4G? 

Do you have 5G showing in any other 5G location?

Leanne.

---

I am not getting 5G anywhere. If I did, then I would know the problem was reception. 

[Katie_B]

Thanks for confirming @paulrcurtis @KevinMD. 

Have you been able to speak with our technical care team regarding this?

The team should be able to run some further tests. 

Katie 🙂

[paulrcurtis]

Thanks @Katie_B , I did some months ago when I first noticed this. I didn't get the feeling they had the answer, but they sent me a new SIM which didn't help. 

Perhaps I will contact them again, as the problem may be more common now and a solution known.  Clearly, it isn't just me.

---