4g signal showing but no data and poor call quality

[WillRob7]

I have the same problem, 

I was told there was a problem with the local mast, then I was told it's all fixed, it's made no difference at all, still have 4G or 5G showing with signal, but internet does not work or it is incredibly slow.

[James_B]

Hi @WillRob7,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to look into this issue if you get in touch.

Thanks

James

[bristolian]

is your phone showing VoLTE/4G-calling next to the signal indicators? Or are you seeing 2G/3G instead?

Does it make any difference if you manually force 2G/3G via your phone's connection settings? It's not ideal long-term but would be a useful test