Coverage status

[CatalinCHF]

Really disappointed with EE lately. Constant poor connection on both 4G and 5G — no or just one line signal bars but barely any data actually works. Coverage checker says the area has “excellent service4G and good on 5G,” but the reality is the complete opposite!!! Can’t load pages, and calls drop randomly. What’s the point of showing great coverage if the service is unusable? #EE #networkissues #falsecoverage

[Chris_B]

@CatalinCHF     Why are you checking the coverage checker ? that doesn’t list any issues in the area it’s just a rough guide to the coverage of an area.  
 You need to click the checker service status tab .  

[Schockwave]

@CatalinCHF , is this indoors or outside? If indoors do you have fixed broadband? You can then use wifi calling, which works the same as if on network, but is rooted via the broadband.

[CatalinCHF]

Indoors or outside, it's the same: very poor signal and the quality of the internet is like we are living in 90`s  

[CatalinCHF]

Hi Chris,

Check Service” status remains in red, and this issue persists ... Unfortunately, there appears to be no effort from EE to address or improve the situation.

Despite the lack of service, EE continues to apply additional charges, including daily fees abroad, which is quite frustrating, especially considering they appear to be the only provider in the UK and EU with such a policy.

[Schockwave]

@CatalinCHF , if service status remains red when checking it via coverage checker, you can register, report and receive updates.

As for roaming, it depends what plan you are on, as to whether you have to pay for roaming and where you are going, which country you are visiting.

[bristolian]

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@CatalinCHF wrote:

Despite the lack of service, EE continues to apply additional charges, including daily fees abroad, which is quite frustrating

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Daily roaming charges are only applied on days you use your phone for anything other than receiving text messages, whilst abroad. I don't see the relevance of this to any issues with UK coverage.

[Chris_B]

@CatalinCHF  EE are not the only ones who charge for roaming, not sure where you got that information from.    But if you don’t what to pay to use your allowance abroad you can always take out a contract that does include roaming.   These obviously cost a little more so you’ll be paying that cost for the duration of the contract.    This then means you work out the math on how much you go abroad and if a pass is going to be cheaper as you only purchase that when needed. 

[CatalinCHF]

EE is the only network charging £2.59 per day, even if you don’t use your phone—this feels unreasonable. I was abroad in Switzerland for nearly three weeks and had no issues with signal strength, including 5G coverage, even in remote areas like forests. Yet, back in the UK, in the middle of town and standing outside, I can barely get a working signal.

[bristolian]

The daily charge is for making & receiving calls, sending texts or using mobile data.

Don't do any of these things, and the charge is not applied.

If you're outside in most urban areas without coverage, I totally agree something is wrong. Out of interest, what makes you so convinced it's the EE network at fault?