Phone shows strong 4G connection but doesn't have internet connection

[Sarahandjamie]

Hello,

I have an iPhone 13 pro, am with EE and have 100GB of data which I am nowhere near running out of.

I seem to have an issue in certain locations, unfortunately one of which is my desk whereby it shows a good 4G connection along the top of my screen however nothing seems to load.

Typically if I try to do something it times out or tells me that I do not have an internet connection. 

If I run an ookla speed test it just says 'Connecting...' until it give the error 'ERROR Can't reach Speedtest. Check your internet connection and try again'

I have tried altering a multitude of settings, in the iPhone settings and also resetting the network settings but no joy. 

Could anyone help with this?

[Sarahandjamie]

Hi Bristolian, I just get the 4G symbol and 4-5 signal bar strength.

It never shows VoLTE.

[Christopher_G]

Thanks @Sarahandjamie

I would suggest speaking with our Technical Support team so they can look into the coverage in the area more closely.

Chris

[bristolian]

I use Android which does show "VoLTE" when 4G-calling is available, I suspect iOS might just say "4G-call" or something similar. VoLTE is the technology which supports 4G-calling.

If you're not getting VoLTE, I suspect this could be related to your lack of mobile data.

[RIK10]

I have the same issue. And I believe it is a phone issue  - but no one provides a solution

[Leanne_T]

Hi @RIK10 

Which phone are you using? 

Can you make calls and send texts? 

Leanne 🙂

[SpaceJam64]

I have the same issue. I will have 4/5 4G bars but no connection - either data or for phone calls. This happens everywhere, so it’s not an issue with a particular area’s network. 

im about to switch as it means the phone is not usable in many situations, but if we can resolve it fast then I won’t. 

[bristolian]

Answers to the questions in message 8 of this thread would be useful to assist anyone else joining in on this thread with a "me too" post.

Message 11 explains why.