The EE Community

Slow download speed despite strong 4G or 5G signal

HiIn some areas I find that even though my phone has a medium/strong 4G or 5G connection, the internet is virtually unusable as the download speeds are less than 1Mb. There doesn't seem to be a pattern, though some areas seem more prone than others.F...

Mobile data enquiry

Please could you tell me if I have unlimited data allowance please

Watchlist now on EE Apple TV

Lovely surprise to open the EE TV app to see it’s been updated with watchlist feature. This was on my wish list. Excellent addition. 

Still a dead after 6 months

Every time I login into the app, and that included today. I keep on finding the option to do a renewal on my Broadband. But as per usual when I try to find out what options are available. It times out with the same stuck record message, sorry, someth...

Identifying Mobile Devices connected to EE TV Pro box

Been meaning to ask this for some time but keep forgetting. We have two mobile phones with the EE TV app that are connected to our EE TV Pro box but the box identifies them both as Mobile Device. You can only pair or unpair a device but if I want to ...

Getting "Too Close" warning on Smart Wifi Plus

Hi,I have just switched from BT to EE. I have a Smart Hub 2 (SH31B) with three Smart Wifi Plus extenders which all have hard wired connections.All seems to be working ok apart from occasionally losing connection for a minute - I'm still investigating...

My girlfriend just texted asking me which network she should move to because she is getting terrible signal at home (East London) and at work (Central London). I just found this post while searching for "why is my ee signal so bad" I thought it was m...

iv been getting calls saying ee wants to change my sim only to 5g is this real

has anyone else had calls saying ee is updating sim only to 5g and need to do it now , the email plus calls seemed dodgy?

Early upgrade

I have 22 days left of my contract, my latest bill is due to go out tomorrow. If I upgrade now, will I be paying for both my current and new contract, or will they balance themselves out/ get a refund for my current (assuming it’ll still go out tomor...