My Place update text alerts

[Mdlaw]

I left EE a few weeks ago, I am still receiving My Place updates by text. When I visit the page to try to unsubscribe it sees my number as invalid, as I am now on a different network.

Can anyone tell me how to unsubscribe from the alerts please?

[Christopher_G]

Hi @CRP1 

If you contact our Mobile Care team, they'll be able to remove you from the update service.

Chris

[GaryG22]

Hi. I also have the same problem. I left ee a few weeks ago but keep getting my place text alerts. 
I have just been placed on hold for almost 40 minutes by the customer service number so not sure how to resolve this. 

please can you help 

[James_B]

Hi @GaryG22,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to unsubscribe you from updates if you get in touch.

Thanks

James

[John454]

Hi I'm also having this problem who do I contact to rectify this? Thanks

[James_B]

Hi @John454,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to unsubscribe.

Thanks

James

[nobby543]

I’m having the same problem and it’s really annoying 

[Christopher_G]

Have you spoken to our Mobile Care team, @nobby543?

They'll be able to remove the alerts for you.
Chris

[CRP1]

Hi Leanne, I’m having the same problem, can you help me too?

many thanks 

Christine 

[Leanne_T]

Hi @CRP1 

Thanks for coming here. 

Have you now left EE? 

Are you receiving texts or emails? 

Leanne 🙂

[CRP1]

I am having the same problem. I have left EE and still get the texts and can’t find how to stop them. Please could anyone help?