My Place update text alerts

[Mdlaw]

I left EE a few weeks ago, I am still receiving My Place updates by text. When I visit the page to try to unsubscribe it sees my number as invalid, as I am now on a different network.

Can anyone tell me how to unsubscribe from the alerts please?

[Leanne_T]

Morning @CRP1 

Thanks for coming back to the community. 

To remove the My Place updates, please call us on 0800 956 6000, and the team will be happy to help 🙂

Leanne. 

[GaryG22]

Good morning @Leanne_T 

I have tried calling this number, but it only has 3 options. 

1. Already an EE customer

2. Like to join EE

3. Register a PAYG Sim

None of these options are valid as I am no longer an EE customer, dont have an EE mobile number and just want these "EE My Place Text" Alerts To Stop.   I have been trying to stop these for over one year now with no luck what so ever.

PLEASE Help !

[Leanne_T]

Hi @GaryG22 

I am sorry to hear this. 

You can select join EE and the team will be happy to help. 

Leanne.

[andrewlodge304]

how do i remove my number from my places update please

[Katie_B]

Hi @andrewlodge304. 

To remove the My Place updates, please give us a call on 150. 

Katie 🙂

[Mstom]

This is ridiculous, being unable to change or unsubcribe and the broken status checker just sums up the failing company.

[Leanne_T]

Hi there @Mstom 

Thanks for coming here 🙂

Are you an EE customer?

Do you get an error when logging into the service status checker? 

Leanne.

[oscarzero]

I get the same and would like them to stop.

[Michael_D]

Hi @oscarzero 

If you give our guides a call, they can remove your details from the My Place updates.

Michael

[julesoutthere]

I have the same problem.  Please someone help.