Is it just me or is ee phone signal poor

[ThePunisher]

I’ve just switched to sim only from a 2 year contract, and I now only get 1 bar in my house which also vanishes most of the time. 
It definitely has dropped off for some reason. 

[Christopher_G]

Hi @ThePunisher 

Welcome to the community.

Could you check your postcode on our network status checker please? It will let you know if we're aware of any issues/maintenance work in the area.

Chris

[ThePunisher]

It says it’s “good”. Yet it’s far from it 

[bristolian]

Sounds like you've used the "check coverage" option rather than "check status".

A change of payment plan wouldn't trigger any changes in coverage. WiFi-calling allows full use of a phone anytime there are indoor coverage issues for whatever reason.

[Christopher_G]

After you've searched for your postcode, and no issues are found, there should be an option to 'report a problem', @ThePunisher 

These reports go through to our network team who can check that the masts in the area are performing as they should.

Chris

[ThePunisher]

I switched to EE about 6 years ago as they claimed to have the best mobile signal coverage over the whole of the UK, and in my area it was acceptable. However over the last year , I have seen it getting worse and also reported to it Support who look at their Service Status and say “everything is fine”. 
However I am lucky if I get 2 bars of signal at home now, and any voice calls are inaudible. This never used to be the case. Something has happened somewhere with the masts or whatever that has caused this. And if you now look at the coverage checker in my area , I am on the border of limited/none for signal. There are a few dark spots of good signal in and around the town but the majority is limited 

Even further afield North of Dorset and going East to Hampshire there is more limited/none signal than there is good.  So everything isn’t “fine”. Something has changed yet we are still expected to pay the same amount every month for a limited service.

Has anyone had any joy out of EE on why this is and if they are going to ever restore the network? 

[ThePunisher]

I’ve created a new post on this after further investigation. Even though the network team say “its fine” , the coverage map clearly shows more limited/none signal than there is good, in and around a 20 mile radius of me 

 

[bristolian]

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@ThePunisher wrote:

However I am lucky if I get 2 bars of signal at home now, and any voice calls are inaudible

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There is nothing inherently wrong with 2bars, or even "only 1bar".

What is the specific issue with voice calls?

[ThePunisher]

The calls are inaudible at both ends of the call, hearing every other word. 

[bristolian]

Those symptoms will not be directly caused by perceived poor coverage. I've experienced the same myself on occasions, but there's not always correlation with displayed coverage quality.

Does the in-call audio come & go, or - once lost - is audio only recoverable by terminating & re-dialling?

There is an option to report in-call audio issues on the status tool if they're specific to one location?