Roaming not working in China

[Dolly68mike]

Hi there, i have paid for roaming but phone isnt working. Im in China on business and need signal and texts 

[Ali_A]

Hi @Dolly68mike 

Did you activate the Roaming access before leaving for China? 
You can usually do this by texting ROAMING to 150 while in UK. 

If both Access and bundle are active, the next steps would be to try a manual network search to see if you can connect to one of the networks. 

Ali 

[XRaySpeX]

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.