Remove Spend Cap

[Alin29]

Hello

can you help me to make calls as I’m in Romania and I can’t call even uk numbers or numbers from Romania 

[Katie_B]

Hi @Alin29. 

Thanks for coming here. 

When you arrived in Romania did you receive a welcome text from EE?

Did you activate roaming before leaving the UK?

Are you aware of a spend cap on your account?

Katie

[XRaySpeX]

@Alin29 : Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.