EE wifi mast problems

[jockwav1]

Spoke to someone on the 25-01-2023 about my BB speed dropping & very erattic.

He assured me it was a mast problem,all of a sudden.

Does anyone else have problems KA18 Auchinleck.

[jockwav1]

NO so i have just phoned and spoke to a lady she said just had a look and there is a red area on your right that might be causing this.I have been with EE almost 3 years and it`s been trouble free.This problem just showed up about the 24 01 2023 the speed tests i have done shows my download speeds were good before that date.

[James_B]

Hi @jockwav1,

It sounds like our network team are aware of the issue and they'll be working to resolve it as quickly as possible.

I'm sorry for any inconvenience caused in the meantime.

James

[jockwav1]

Yes they are aware of these problems this lady was supposed to phone me back at 3.30pm,never happened.

[Leanne_T]

I'm sorry to hear this @jockwav1 

Have you had a call back since you posted? 

Leanne 🙂

[jockwav1]

I give up with this i can do without the hassle & they want to raise the prices in march?laughable,time to look around.

[Katie_B]

Hello @jockwav1. 

Please could you confirm if you received a call back so we can try to help further here on the community?

Speak soon, 

Katie

[jockwav1]

Someone called me yesterday at tea time they said they would phone me back in 20 minutes,never happened,not surprised really.

[Katie_B]

Hi @jockwav1. 

I have sent you a private message for more details. 

Katie

[jockwav1]

Sent reply

[jockwav1]

STILL WAITING☹️