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EE Network Status Checker

fidgetyfish
Investigator
Investigator

‎24-08-2022 09:26 AM - last edited on ‎24-08-2022 10:22 AM by EE Community Moderator

I have an independent website telling me there's an issue with the ee network but the ee checker says it's all fine. I just get the feeling that they're taking our money and they just don't care. Wish I'd never switched from GiffGaff, the coverage for just £10 a month was superb, tethering worked, it's does't work as well on EE for some weird reason even though I'm supposed to be 5G enabled in 5G areas. It's just crap, as soon as I can leave the network I will.

16 REPLIES 16
MozzaSec
Prodigious Contributor
Prodigious Contributor

‎24-08-2022 09:40 AM

What independent website?? Is telling you there is an issue with the EE network.. 

And to be fair I would trust a live network report than a 3rd party site, as where are they pulling data from?? 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎24-08-2022 09:54 AM

Third party websites don't have access to EE's faults database and are therefore unreliable for local issues.

What're the specific problems you're having?

LindarT123
Skilled Contributor
Skilled Contributor

‎24-08-2022 10:14 AM

I have had major problems since yesterday and cannot get any help from EE

0 Helpful
MozzaSec
Prodigious Contributor
Prodigious Contributor

‎24-08-2022 10:54 AM

Can you quantify what you mean by major problems.....

Christopher_G
EE Community Support Team
In response to LindarT123

‎24-08-2022 12:29 PM

Hi @LindarT123

What problems are you having? We'll do our best to help.

Chris

0 Helpful
LindarT123
Skilled Contributor
Skilled Contributor
In response to MozzaSec

‎24-08-2022 12:30 PM

They said I had used up all my allowance even though it has only started on 23rd.I also tried to change my bundle.It would now seem.to be resolved after a lot of messages this morning

0 Helpful
Christopher_G
EE Community Support Team
In response to LindarT123

‎24-08-2022 12:36 PM

OK thanks for letting us know, @LindarT123.

Let us know if the problem comes back.

Chris

fidgetyfish
Investigator
Investigator
In response to bristolian

‎24-08-2022 01:27 PM

My audio cuts out, my calls cut off, I have little to now signal strength compared to my kids and my husband all on 02, it's germinally very poor wherever we go as a family in comparison. Tethering is problematic, says I have 5g but I get poor speeds for upload and download. I'm just pretty fed up with EE. It's crap in comparison to what I had with GiffGaff and it's a heck of a lot more money.

0 Helpful