Coverage in Wednesbury

Leanne_T · ‎05-12-2024

Update: 26 May 2026

We have experienced a slight delay completing legal steps to legally acquire the land and start building the equipment, Barring any further unexpected delays, we expect the legal steps to be completed by the beginning of June. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post

Update: 18 April 2026

Over the past few months, our engineers have been continuing legal negotiations with the site provider, barring any unforeseen circumstances we expect all legal steps to be completed by the middle of May. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post

Update: 08 January 2026

Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree terms needed for the build. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post

Update: 10 June 2025

Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree the terms for the build to start. Once the terms have been accepted and we have a date to access the area and start building the equipment needed for the new mast, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 10 April 2025

Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with the site provider have been completed, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 20 January 2025

Over the past month, our engineers have been continuing negotiations with the site provider to access the area and start building the equipment for the new mast. Once negotiations have been completed, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We are aware of a signal issue that is affecting some of our customers in the Wednesbury area. Our mast in the area had to be removed from the existing site at the end of November 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed.

Our engineers have completed surveys and designs at one location, and found the area will be suitable for the equipment. We are currently working with the landowner to access the area and start building the equipment needed for the new mast. Pending a positive outcome from the negations, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

Leanne_T · ‎18-04-2026

Hi everyone.

The main post has been updated with the latest information for the area.

Leanne.

ee_user14 · ‎18-04-2026

@Liamski1 wrote:
According to this, the landowner would have to give EE 18 months statutory notice to remove the mast.
So with that in mind, EE must of known that it was going in approx. June 2023.

Damn those pesky planning authorities. If only EE could rock up with a month or two's notice after finding a suitable location, and install new masts without bothering with planning applications or lease negotiations. And if only those planning authorities would actually approve those applications rather than listening to pesky locals!

The alternative view is that the eviction notice was ignored and zero efforts were made - something which even the most cynical person would surely realise is ridiculous. Every network is affected by these situations from time-to-time, none are immune or exempt.

Hayabusa247 · ‎25-05-2026

Hi is there any update on this other than a copy and paste of a post 3 month previous?

I have been with EE since it was whoever it was prior and even before that! I used to rave about EE and still get good service everywhere but where I need it. EE’s answer seems to be use wifi calling at home… but I’m not at home. I’m within a mile of my home. No wifi, no 5g. My wife has the same issue, handling calls while waiting to collect our son from school. Luckily we both now have sim card for other providers to use when we’re in the twilight zone (Vodaphone and Smarty mobile…… great service for both by Parkhill school for anyone interested ).

It really seems that EE is not able to solve this issue. 2 years is long enough to understand that EE either does not value its customers, or can’t get organised enough to get a solution in place. Sorry EE….. I won’t be back.

ee_user14 · ‎25-05-2026

@Hayabusa247 wrote:

It really seems that EE is not able to solve this issue. 2 years is long enough to understand that EE either does not value its customers, or can’t get organised enough to get a solution in place. Sorry EE….. I won’t be back.

You need to make the right choice for yourself, but please don't kid yourself that this sort of thing only happens with EE. Vodafone (I presume that's who you mean when you typed vodaphone) have a couple of particularly awkward cases just like this around the north of England at the moment. O2 & VF have a well-documented case in North Yorkshire.

If you were unfortunate to be in a location where Vodaphone had the same issue and EE was the only network to still work, I for one would laugh at your "sorry EE.... I won't be back" comment.

EE are not doing things any differently in these scenarios to how Voda, O2 or 3 do. Except perhaps being quite open about them on their customer-forum. Which, by the way, neither Vodaphone nor O2 have one of.

Hayabusa247 · ‎26-05-2026

Thank you for your response.
Obviously, I agree but I haven’t been with Vodaphone or o2 in 25 years (my wife’s vodaphone service is a work contract). Rest assured, I’m not kidding myself, I know they are all as bad as each other.
I don’t live in north Yorkshire, but if I did and EE offered me coverage, I really wouldn’t have much choice. That doesn’t mean that I want to support EE’s current practice of little communication or ignoring customers requests for more information. It’s difficult to make a decision when you don’t have the current information. Unfortunately I have had to make that decision without the information. EE could announce the problem will be solved tomorrow or next week, and it could be better than ever. I had fantastic service at home since 2003, but due to needing to be contactable regularly within a mile or so from my house I need service now. If I find that my new provider does the same, I will move on again. It’s just a shame that we have to do it.

I will add that EE has the nicest customer service staff who are always so helpful (I know they are paid to help but they have always been a pleasure to speak to).

Leanne_T · ‎26-05-2026

Hi everyone,

The main post has been updated with the latest information.

Leanne.

ee_user14 · ‎26-05-2026

@Hayabusa247 wrote:
Thank you for your response.
Obviously, I agree but I haven’t been with Vodaphone or o2 in 25 years (my wife’s vodaphone service is a work contract). I know they are all as bad as each other.

You'd never have been with Vodaphone, I can assure you. I've always wondered what Vodafone's marketing people must think of the mis-spelling.

"all as bad as each other" never seems a fair comment in these circumstances, no network enjoys the cumbersome planning regime in this country but all are stuck with it.

The communication around site removals is a nasty one, but I happen to think EE are very far from the worst here. Good luck with your choices, whatever they are.