Coverage in Wednesbury

[Leanne_T]

Update: 10 June 2025

Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree the terms for the build to start. Once the terms have been accepted and we have a date to access the area and start building the equipment needed for the new mast, we can confirm an approximate on-air date for the new mast. 

We will keep you updated on this post. 

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Update: 10 April 2025

Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with the site provider have been completed, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 20 January 2025

Over the past month, our engineers have been continuing negotiations with the site provider to access the area and start building the equipment for the new mast. Once negotiations have been completed, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Wednesbury area. Our mast in the area had to be removed from the existing site at the end of November 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed.

Our engineers have completed surveys and designs at one location, and found the area will be suitable for the equipment. We are currently working with the landowner to access the area and start building the equipment needed for the new mast. Pending a positive outcome from the negations, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[PTRichie]

Likewise! My mother is currently being treated for Cancer n has missed Phone calls and Text messages due to this on going problem! 🤬🤬

[Linzi_H]

Hi @PTRichie 

I can understand you'll be concerned about your mother's situation. I'm going to send you a Private Message to get you some help.

Linzi

[Liamski1]

The latest update on the 10th April claimed that they was still continuing negotiations so still no approval of plans, nevermind building the mast. 
I said earlier in this thread that you would see Santa again before this mast was built. I’d imagine  that is probably still the case. 

You should get your mum an alternative phone mate. 

[JAKUBSWIDERSKI]

Outrageous... I've been having issues with the connection since November, but waited patiently as advised. Got fed up, called EE and they told me I'm eligible for compensation, but only for the last 30 days. The lovely assistant advised me to call back every month that the issue persists. Last month I called, no issues there, I had my bill taken off. This month I call up and I get told by a 'level 2' team leader that I'm not entitled to any more compensation and that EE does not 'guarantee good coverage'. I told her that I've been given compensation before, and she said that all of the previous colleagues had been wrong and that I shouldn't have gotten any at all in the first place, telling me that I am free to leave whenever I want to... absolute joke, expected more from the 'best UK network company for 11 years in a row...'

[CWs10]

I’ve just had a visit from EE about the issues in the area I asked when the new mast was going up and where he couldn’t give me a definitive answer 

I asked him who owns the mast on the edge of Lidl car park he said BT 

i said if bt and ee are now the same company then why aren’t we able to connect to it 

it seems that there’s a problem with it and engineers are scheduled to fix it in the next two weeks I wouldn’t hold my breath 

[DawsonWS10]

Just been fobbed off on a call saying the mast is up and running.. no service for my daughter walking home from school, this isn't on.. I need someone that is actually bothered to resolve this some way 

[CWs10]

Definitely hasn’t been sorted EE customer relations are very poor at the least 

[Leanne_T]

Hi there @DawsonWS10 

Thanks for coming to the community. 

The main post has been updated with the latest information for the area. Once the legal steps have been completed, we will post an update with an approximate on-air date for the new mast. 

Leanne.

[SarahO1]

This is now beyond RIDICULOUS!!! we have five mobiles contracts that cannot be used at home and when moving around our community locally. My mum can not ring if she needs help caring for my stepdad and tbh I have had enough! No discounts no service this really is horrendous customer service. I have complained and was told to use WiFi calling but cannot use when outside of the home as no last. So instead of copy and pasting the same message again and again sort it out and refund all of us that have no service! You are breaking our contract agreement and if I have to look for a new contract I will nt be paying a termination fee. 
WHERES THE SOLUTION !!!! 

[Leanne_T]

Hi @SarahO1 

I am very sorry you are affected by the mast being offline in the area and have been unable to make and receive calls outside your home. 

If you would like to discuss available options, please get back in touch with our tech guides who can access the account and help you further. Or, if you would like to open a new complaint if the one you had open has been closed, you can fill in the Make a Complaint form online and one of the team will get in touch with you. 

Thanks.

Leanne.