Coverage in Hornchurch

[Leanne_T]

Update: 19 June 2024

Over the past few weeks, our engineers have completed building the equipment needed for the temporary mast. The mast is now on-air, and service has been restored to the Hornchurch area.  

We will continue to monitor performance in the area.

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Update: 07 June 2024

Over the past few months, our engineers have completed the surveys for the permanent mast and have started legal negotiations to legally acquire the land from the site provider. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

For the temporary mast, our engineers have completed the surveys at the location and are finalising the designs for the mast. Once the designs have been completed, we will start legal steps to legally acquire the land from the site provider. Pending a positive outcome from the designs and legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

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Update: 18 April 2024

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as quickly as possible. We are currently conducting surveys at both locations to make sure the sites will be suitable for the equipment.

For the permanent mast, pending a positive outcome from the surveys and the area will be suitable for the equipment, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

For the temporary mast, pending a positive outcome from the surveys and the area will be suitable, our engineers will start building the equipment needed for the mast and confirm an approximate on-air date this summer.

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Hornchurch area. Our mast in the area had to be removed from the existing site in March 2024, as this was requested by the landowner.

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast and are currently conducting surveys to make sure the locations will be suitable for the equipment. Pending a positive outcome and a new area that will be suitable, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[Rodders1988]

Hi Leanne

any news on this? 

signal is still poor

Thanks

Paul

[Spanto19999]

What on earth is going on with this????? I have phoned EE for an update and to complain that no refunds have been forthcoming (nor future bills reduced) but the correct team can't get through to me to discuss. Funny that!! Please EE, you know what the problem is so send me an email!!!!

[Hughzy]

They did that to me. It's done on purpose to frustrate you and make you hang up. Demand to be put through to the exec team as they are in breach of contract and if it was the other way round and you didn't pay they would take action against you. 

I got through to the exec team and they agreed that they could not fulfil their side of the contract and realistically the issue will not be fixed for a minimum of a year. They cancelled all my contracts and gave me my PAC code so I could move to another provider. I moved to Vodafone (cheaper as well) and the signal is great. 

Hope this helps

[Fosterbus]

I am paying month by month for a service EE are failing to provide. This is theft. 

I acknowledge yo had to remove the existing transmitter. When am I going to have a signal? 

[Spanto19999]

EE honestly, why are you 'trying to call' me. Is it your idea of being funny?

Why are you not automatically refunding and compensating everyone in Hornchurch? Why do we need to talk about it?

The service is still dead. You know it's still dead. What is there to talk about???

[PrinceofPersia]

Rainham area has no phone service / test service / internet as well. Internet as been bad since pre-COVID. Separate chat channel for Rainham but I am surprised EE allow for such large areas to be without connectivity. 

[Leanne_T]

Morning everyone. 

The main post has been updated with the latest information Coverage in Hornchurch - The EE Community.

If you are affected by the mast being offline and would like to discuss available options please get in touch with our mobile guides. 

Leanne. 

[Fathersnowman]

thanks for the info.     i decided to change provider earlier in week. so i wont post anymore on here.

[RM11residents]

Regarding your update on 7th June, I note that you have stated EE have completed surveys for a permanent site and are currently conducted surveys for a temporary solution, and that build work would only commence when designs were complete and "legal steps" approved.

I note that this morning (7th June) the frame for a mast was erected on the sight of Barton's Timber Yard (RM11 1SR). This frame towers over all other properties including the nearby telephone exchange (which is 4 floors high) and is now a prominent feature spoiling the view from the rear of my property.

I have not received any such survey, and would like you please to confirm the following:

1) Who EE have surveyed as part of their permanent and temporary mast installation plans?

2) Whether the temporary mast location is in fact the same as the intended permanent location?

3) The expected length of time they have approval to install a temporary mast for?

4) That any permanent mast will not be installed on a standalone tower, at a similar height, which significantly exceeds any other neighbouring property, and spoiling the enjoyment of residents within the vicinity?

 

 

[RM11residents]

Additionally, just so this point is noted, while EE have encouraged customers to switch on Wi-Fi calling on their phones, EE will of course be aware that this will still not allow customers to receive text messages. Texts are still used heavily by the NHS for notifying individuals of appointments, prescriptions and important changes to wider services. Texts are also vital for security confirmations; e.g. from accessing passcodes to log on to your NHS prescription management service so that you can order vital medication, to verifying and resetting a locked email account, to logging into your mobile phone account.