@Vio_9699 , it all depends where you live as to whether you will get 5G, but 4G is still very good and 5G is still new and not available everywhere, you are not being charged more for having 5G, it is the same as having 4G, I go to arrears where there is only 4G available and there is no problem. It only works for data if available, not for voice calls, by the way, you will not get any compensation as the price is the same. Not sure why it has put your safety at risk, as 4G works fine, and it also depends whether you can get 5G and where you are.
By the way this is not customer service but a public forum, so do not know who you are or where you are and there is no account access.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
