cancel my order and join the cheaper plan

[heimak137]

I have order a data plan on 8/12, and I would like to cancel it because I saw a cheaper plan on EE website. 

I have received the SIM card.

So I want to cancel my order and join the cheaper plan, how should I proceed?

Thanks

[XRaySpeX]

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

[heimak137]

Thanks, so how can I cancel?

Send email or need to phone call to EE?

Can I have the number or email address?

Thanks!!!

[XRaySpeX]

You need to call CS on the Freephone no. in my sig.

[heimak137]

Thankyou so much, I just called to CS and cancel my contract, and I will join the cheaper plan after cancellation.

Btw, when I can get the refund?

Thanks.

[James_B]

Hi @heimak137,

You will receive a final bill in the post soon which will detail any refunds due and when you will receive it.

Hope this helps.

James

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.