18-12-2022 10:04 PM
18-12-2022 10:17 PM
If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.
18-12-2022 10:22 PM
Thanks, so how can I cancel?
Send email or need to phone call to EE?
Can I have the number or email address?
Thanks!!!
19-12-2022 01:44 AM
You need to call CS on the Freephone no. in my sig.
23-12-2022 11:17 AM
Thankyou so much, I just called to CS and cancel my contract, and I will join the cheaper plan after cancellation.
Btw, when I can get the refund?
Thanks.
23-12-2022 11:57 AM
Hi @heimak137,
You will receive a final bill in the post soon which will detail any refunds due and when you will receive it.
Hope this helps.
James
23-12-2022 12:34 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.