Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 79 Views
  • 0 replies
  • 3 Helpful

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 165638 Views
  • 50 replies
  • 23 Helpful

Roaming in the USA

HiEE chat have told me x 3 tines that my account is ready to roam however on the control setting in my EE  account the roaming button won't let me enable it. It keeps saying error. EE assure me it's ok but worrying its not going to work. I fly later....

Screenshot_20220814-134403_My EE.jpg Screenshot_20220814-134344_My EE.jpg
Lyd3 by Investigator
  • 418 Views
  • 8 replies
  • 1 Helpful

Aruba data add on

Hi, I bought the mobile data package from EE for 1 week to use in Aruba, and I can’t get it to work. I have enabled roaming, and there are no other restrictions in place that would seemingly prevent this from being used. I have also restarted my phon...

JulieSm by Visitor
  • 438 Views
  • 2 replies
  • 0 Helpful

No mobile data in Portugal

I am in Portugal and have had 4g for the first 4 days but today I haven’t been able to use mobile data at all, I do have signal, anyone know the issue?

Data only sim - france

we are about to travel to france in our Motorhome and I would like to add a data sim to my contract for the onboard router ehat is the easiest way to do this and how much would it be? 

T4sh4 by Visitor
  • 765 Views
  • 4 replies
  • 3 Helpful

Upgrading to more data.

Hi, when I took out my contract with EE two days ago, I was told that because of my credit history (I’m 19 and this is my first time having a contract so I guess that’s why) I wouldn’t be able to take out a contract that costs more than £54 a month. ...

AlfieB7 by Valued Contributor
  • 379 Views
  • 1 replies
  • 3 Helpful

Data roaming in US

Boy am I annoyed at the moment. My wife, and both sons all have EE monthly contacts. We are in the US and no one can access any mobile data.All 3 have received messages 3 days ago saying that the roaming plus pass was activated, presumably being char...

Tom251 by Investigator
  • 570 Views
  • 10 replies
  • 0 Helpful

Resolved! EU Roaming

Could someone confirm what fair use policy is in place for:£2 per day EU roaming?Roam Abroad Pass?Many thanks

Data in the USA -

my son is in the USA and I am trying to find a way to get Data onto his phone - any ideas? 

jimlar by Visitor
  • 295 Views
  • 2 replies
  • 2 Helpful

Con

Just noticed a ee SIM in Sainsbury's 20gb £10 a month so why am I only getting 7.9gb screwing the customers 

Gifting data on 7 day unlimited plan

Hello, If I take out the 7 day unlimited data plan, can I gift data? I've seen that 100gb can be gifted if on an unlimited data plan, but wasn't sure if this applied to the 7 day option too.ThanksDavid